better
service
outcomes
Professional services for healthcare
providers, teams and businesses
Quality assurance
high-reliability systems
- Safety and risk assessment
- Root cause analysis
- Performance monitoring and analytics
- Accreditation and regulatory compliance
- Change management
Human factors
ergonomics and usability
- Safer more effective tools: equipment, forms, tasks, systems and environments.
- Human behaviour, abilities, limitations, and relationship to the work
- Solutions for achieving high-reliability, safety-conscious system
Process improvement
efficient and effective
- Process definition, value stream mapping, measurement and monitoring/reinforcement
- Project design, data management and analysis for evidence-based decision making
- Client feedback and experience
Service planning
better inputs and outcomes
- Workforce planning
- Bed mapping and flow
- Population health needs assessment
- Design lab workshops
Evaluation
evidence-based valuation
- Cost-benefit of a new intervention
- Comparison between treatment and prevention (or lack thereof).
- Cost-effectiveness (quality of life)
- Return on investment (ROI)
Engagement
partners in decision-making
- Engagement planning and facilitation
- Client feedback and concerns management
- Survey development and qualitative analysis